Terms and Conditions

Effective Date: 1st January 2025

Welcome to DUA! These Terms and Conditions ("Agreement") govern your use of our website (www.duacab.com), mobile application, and services (collectively referred to as the "Service"). By accessing or using the Service, you agree to comply with and be bound by these terms. Please read them carefully.

1. Introduction

DUA ("we," "us," or "our") provides a platform for booking travel services, including but not limited to connecting customers with travel agencies and drivers. Our Service allows you to book rides, pay for services, and access customer support. These Terms and Conditions, along with our Privacy Policy, form the agreement between you and DUA.

2. Services Provided

• Booking of transportation services through travel agencies and drivers.
• Fare negotiations and secure transaction processing.
• Customer support for handling inquiries and issues.
• Access to promotional offers, such as cashback and rewards.
• Location-based services for booking and navigation.

We may update or change the services provided through the platform at any time.

3. User Registration and Account

To use certain features of our Service, you may be required to create an account. When you register, you agree to provide accurate and complete information, and you are responsible for maintaining the confidentiality of your account details. You must notify us immediately if you suspect unauthorized access to your account. You are solely responsible for all activities under your account.

4. Payment and Transactions

Transactions on DUA are processed through supported payment methods. You agree to pay all applicable fees for the services you use, including fare charges, transaction fees, and any additional charges imposed by third-party service providers. DUA is not responsible for any issues arising during payment processing, and all payments are subject to the terms of the payment provider.

5. Usage of Information

As outlined in our Privacy Policy, we collect and use your personal information, such as name, email, phone number, and payment details, to:

• Facilitate bookings between customers and drivers.
• Process payments and ensure secure transactions.
• Provide customer support and respond to inquiries.
• Improve our platform and services.

By using DUA, you consent to the collection and processing of your information as described in our Privacy Policy.

6. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

• Travel agencies and drivers to facilitate booking and ride arrangements.
• Payment processors and third-party service providers for transaction processing.
• Authorities or regulatory bodies as required by law or for compliance with our Terms of Service.

7. User Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional communications or marketing emails.
• Restrict or object to certain data processing activities.

To exercise these rights, please contact us at care@duacab.com.

8. Prohibited Activities

You agree not to:

• Violate any laws or regulations while using our services.
• Engage in fraudulent or illegal activities, including misrepresentation or abuse of the Service.
• Disrupt or interfere with the functionality of the website, app, or any associated systems.
• Misuse customer support services or any resources provided.

9. Termination and Suspension of Account

We reserve the right to suspend or terminate your account if you violate these Terms and Conditions or if we believe that your actions pose a risk to the platform's security, operations, or other users. Upon termination, you will no longer have access to your account or the Service.

10. Limitation of Liability

DUA is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to:

• Loss of data or personal information.
• Service interruptions or errors.
• Disputes between customers, travel agencies, or drivers.

Our liability is limited to the maximum extent permitted by applicable law.

11. Data Security

We implement security measures to protect your personal information, but no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. For more details on how we protect your data, please refer to our Privacy Policy.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

13. Changes to the Terms and Conditions

We may update these Terms and Conditions from time to time. When changes are made, the updated terms will be posted on this page with a new "Effective Date." Your continued use of the Service after any such changes constitutes your acceptance of the revised terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which DUA operates.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: care@duacab.com
Website: www.duacab.com

Thank you for choosing DUA for your travel needs. We are committed to providing a secure and enjoyable experience for all of our users!